Customer Support
Return & Exchange Policy
Please read our policy carefully before placing your order.
❌
No Returns / No Exchanges
We do not accept returns or exchanges for reasons such as wrong size, colour preference, or change of mind.
✅
Damaged Products Only
Returns are accepted only if you receive a damaged or defective product.
🎥
Parcel Opening Video Required
A complete, uncut parcel opening video is mandatory for any damage claim.
⚠️
No Video = No Claim
Damage complaints without an unedited parcel opening video cannot be accepted.
How to Raise a Damage Claim
- Record the parcel opening video.
- Take photos of the damaged product.
- Contact us within 24 hours of delivery.
- Share your Order ID, photos and video.
- Our support team will verify and assist you.